W.W. Grainger, Inc. is a distributor of maintenance, repair, and operating products and services with operations in North America, Japan, and the United Kingdom. The company is headquartered in Lake Forest, Illinois and currently employs 23,200 full-time employees. The firm operates through two segments: High-Touch Solutions North America (High-Touch Solutions N.A.) and Endless Assortment. High-Touch Solutions N.A. segment provides value-added MRO solutions. This segment primarily includes the Grainger-branded businesses in the United States (U.S.), Canada, Mexico and Puerto Rico. The Endless Assortment segment provides a streamlined and transparent online platform. The Endless Assortment segment includes the Company's Zoro Tools, Inc. (Zoro) and MonotaRO Co., Ltd. (MonotaRO) online channels which operate predominately in the United States and Japan. The Company’s product offering is grouped under several broad categories, including safety and security, material handling and storage, pumps and plumbing equipment, and cleaning and maintenance.